Refund policy

To request a return or cancellation, please log into your customer account:  https://account.geekbouteek.com

Returns

You may request a return within 14 days of receiving your item. Return requests must be submitted through your Geek Bouteek customer account. Return shipping, and its costs, are the responsibility of the customer.

All returned items must be:

unused and unworn

in their original packaging

with all tags attached

in the same condition you received them

accompanied by proof of purchase

Items sent back without an approved return request will not be accepted. All return requests must be approved before the item is shipped back to us.

Geek Bouteek reserves the right to deny return requests that do not meet the conditions outlined in this policy.

Customers must use a trackable shipping method. Geek Bouteek is not responsible for lost or damaged return shipments. Original shipping fees are non‑refundable.

Returned items must be packaged securely to prevent damage during transit. Items damaged due to improper packaging, misuse, or wear after delivery are not eligible for refund.

All approved returns must be sent to:

Geek Bouteek Inc. 17 3rd Street Weyburn, SK S4H 0W1 Canada

Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the wrong item, you must report the issue within 48 hours through your Geek Bouteek customer account.

To evaluate the issue, we require:

a clear photo of the damaged area

a photo of the full item

a photo of the packaging

your order number

Approved claims will be resolved through a replacement or refund, depending on availability.

Damage caused after opening the package, during use, or through improper handling is not eligible for replacement or refund.

If your item is confirmed defective or incorrect, Geek Bouteek may refund the full order amount or provide a replacement. In some cases, a return may not be required. If a return is needed, Geek Bouteek will cover the return shipping cost.

Non‑Returnable Items

We cannot accept returns on:

sale items

gift cards

Exchanges

We do not offer exchanges, either online or in‑store. If you would like a different item, please return your original purchase and place a new order.

Exchange requests will not be processed. All items must be returned and repurchased.

Price differences between items apply at the time of the new purchase. Availability of replacement items cannot be guaranteed. Sale items cannot be exchanged or repurchased at the sale price once the promotion has ended. We cannot hold items for exchange purposes.

All returns and new purchases follow the rules described in this policy.

Order Cancellation

You may request to cancel your order only if the shipping label has not yet been purchased. Cancellation requests must be submitted through your Geek Bouteek customer account.

An order is considered shipped once a shipping label has been purchased, even if the package has not yet been dropped off with the carrier. Once an order is considered shipped, it cannot be cancelled. You may return the item once it arrives, following the return rules described in this policy.

Shipping status is determined internally by Geek Bouteek’s fulfillment process and may not be visible to customers in real time.

Refunds for cancelled orders are issued to your original payment method.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at geekbouteekinc@gmail.com.

 

To request a return or cancellation, please log into your customer account:  https://account.geekbouteek.com